Citizen Help Service

Our aim is that you and your family receive good care. To achieve this, your opinion is of great value to us, both for improving our services and for detecting any possible deficiencies. 

The Citizen Help Service is here to personally respond to any of your queries, suggestions or complaints. This service is open from 8am to 5pm (on Fridays until 3pm) and from 8am to 3pm (on Fridays until 2pm) during the summer. Outside these times, you can notify us of your suggestions in the complaints book, which you will find at the Emergency Admissions Service, or by contacting the Information Service located in the main hall of the Hospital.

You can also let us know your comments or complaints by e-mail to atenciociutada(ELIMINAR); by telephone - 93 248 30 71; by fax - 93 248 32 54; or by post, to the following address: 

Citizen Help Service
Hospital del Mar
Passeig Marítim, 25-29
08003 Barcelona  

Thank you for your cooperation.

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