User Help Service

Our aim is that you and your family receive good care. To achieve this, your opinion is of great value to us, both for improving our services and for detecting any possible deficiencies.

The User Help Service is here to personally respond to any of your queries, suggestions or complaints. This service is open from 8am to 3pm. Outside these times, you can get your comments to us by filling in the form you will find at the centre's Information and Reception Services, and at the nursing, emergency and out-patient visits units . Leave the form in the mailbox that you will find at the door of our service.

You can also let us know your comments or complaints by e-mail toatenciousuari-cforum@imas.imim.es; by telephone - 93.254.13.13 (extension 1002); by fax - 93.254.13.15; or by post, at the following address:

User Help Service
Centre Fòrum de l'Hospital del Mar
Llull, 410
08019 Barcelona

Thank you for your cooperation.